ITIL® Certification Training
ITIL Certification Training
Enhance your IT service management expertise with globally recognized ITIL® certification. Learn how to align IT services with business objectives and deliver value-driven service management practices.
✔ Live Online Instructor-Led Training
✔ Exam-Focused Preparation
✔ Ideal for IT Service & Operations Professionals
Course Overview
ITIL® (Information Technology Infrastructure Library) is the world’s leading framework for IT Service Management (ITSM). It provides structured best practices to design, deliver, manage, and improve IT services aligned with business goals. The ITIL® training program at KEE Solutions equips professionals with practical understanding of service value systems, service management principles, and continual improvement strategies. This course prepares participants to successfully clear the ITIL® certification exam and apply service management best practices in real-world IT environments.
Who Should Enroll?
- IT Service Management Professionals
- IT Support & Operations Teams
- Service Delivery Managers
- IT Project Managers
- Infrastructure & Network Professionals
- Professionals aiming to improve IT service efficiency
What You will Learn
| Key Concepts Covered | Skills You Will Gain |
| • ITIL® Service Value System (SVS) | • Ability to align IT services with business objectives |
| • ITIL® Service Value Chain | • Improved service quality and operational efficiency |
| • Guiding Principles of Service Management | • Strong understanding of ITSM processes |
| • Service management practices (Incident, Problem, Change, etc.) | • Enhanced incident, change, and problem management skills |
| • Continual Improvement Model | • Confidence to successfully clear the ITIL® certification exam |
| • Governance and value-driven service delivery |
Course Curriculum Overview
| Module No. | Module Name | Details |
| Module 1 | Introduction to ITIL® Framework | Overview of ITIL® concepts, objectives, and the structure of the framework |
| Module 2 | Service Value System & Guiding Principles | Understanding the Service Value System (SVS) and the core guiding principles of service management |
| Module 3 | Service Value Chain | Study of service value chain activities and how they create value for the organization |
| Module 4 | ITIL® Management Practices | Key ITIL® practices including Incident, Problem, Change, Service Desk, and others |
| Module 5 | Continual Improvement Model | Framework for ongoing service improvement and performance optimization |
| Module 6 | Exam Preparation & Practice Tests | Mock exams, practice questions, exam strategy, and readiness support |
Course Format
- 100% Live Online Instructor-Led Sessions
- Real-world service management scenarios
- Practice questions aligned with latest exam pattern
- Structured study materials
- Doubt-clearing and exam preparation sessions
Duration & Schedule
- ITIL® Foundation: 2–3 Days Intensive Training
- Advanced Modules: Based on specialization level
- Weekend & Weekday Batches Available
Certification & Exam Details
- Exam Format: Computer-based examination
- Question Type: Multiple-choice questions
- Exam Duration: Approximately 60–90 minutes (Foundation level)
- Exam Mode: Online proctored or authorized test center
Ready to Improve Your IT Service Management Skills?
Build structured service management expertise with ITIL® certification through KEE Solutions.
